Bb and T Banking Services

What can banks do to survive and thrive in today's uncertain economy? This important book has the answers. Retail Banking Technology reveals the tactics and strategies that banks, large and small, can use to realign their retail banking organizational structure. It explains how banks must make the transformation from passive, account-holding, transaction-processing institutions to aggressive, customer-focused, service-oriented organizations. Two essential components emerge in the analysis of this transformation - customers and information. The key to unlocking retail banking success and sustaining the richest payoffs of automation is a customer-driven focus on the identification, acquisition, and integration of information. The practical core of Retail Banking Technology is that bank technology must be perfectly pitched to the needs and expectations of the customer. Everything the bank of the 90s will do must serve or benefit the customer - at a profit to the bank. And these actions must capitalize on the recognition that integrated information - not blind computation - illuminates the most effective means of serving the customer - at a profit to the bank. Retail Banking Technology also covers these important topics: using technology to develop and differentiate bank products and services; integrating "enriched" customer information to facilitate cross selling, target marketing, and true relationship banking; the changing roles of DP, MIS, and bank technology experts; and recognizing how bank marketing and sales systems can serve to attract new customers and market share. Retail Banking Technology is packed with case studies as well as innovative uses of conventional technology andenhanced systems.

Banking and Finance on the Internet Mary J. Cronin, Editor From Wall Street to Main Street and around the world, financial institutions of all types and sizes are branching out into cyberspace. What was once the electronic frontier— the Internet— is now a high-stakes competitive arena for everyone from multinational investment houses to data processing conglomerates to mutual fund giants to local community banks. Millions of financial transactions race through the Web daily, and the number grows exponentially each year. So, the question is no longer when are financial institutions going online, but how. Banking and Finance on the Internet analyzes the technological developments and electronic strategies that are driving full-scale online commerce into the financial services sector. Edited by Internet expert Mary J. Cronin, Ph.D., with contributions from online innovators at leading firms worldwide, the book examines the impact of Web-based commerce on key issues and challenges for financial services, such as: " Virtual banks" and the new products and services they are developingBringing mutual funds and stock trading to the WebSmart cards, e-cash, and other electronic payment options and their implications for digital trustElectronic commerce strategies and products of major credit card and financial clearinghousesThe role of standards and strategic partnerships in creating new opportunities for retail and commercial banks, brokerages, international firms, and investment and financial services companiesThis collection combines the strategic vision of industry leaders with the implementation experience and hard-won insights of financial entrepreneurs and technologyinnovators to provide a dynamic overview of this fast-moving competitive arena. Banking and Finance on the Internet will help you see beyond today’ s e-commerce headlines to evaluate the fundamental issues involved in moving financial services to the Internet.